1. EU Right of Withdrawal

Consumers in the EU have the right to withdraw within 14 days without reason.

 

2. Conditions

Items must be:

• Unused

• In original condition

• In original packaging

• Accompanied by proof of purchase

 

3. Non-Returnable Items

• Custom products

• Used or damaged items

• Final sale items

 

4. Return Process

• Contact: info@idea.org.gr

• Obtain approval

• Return item as instructed

 

5. Costs

Customer pays return shipping unless item is defective.

 

6. Refunds

• Processed within 7–14 business days

• Issued via original payment method

 

7. Defective Items

Report within 48 hours.
We cover all costs and offer replacement or refund.

 

8. Donations

Donations are governed separately and are generally non-refundable.